Shop Policies

FREE NEXT-DAY SHIPPING
Each piece is carefully packaged and dispatched the next working day via Royal Mail Special Delivery Guaranteed by 1pm. This is a fully insured and trackable service.
Every order is wrapped using eco‑friendly, recyclable materials.
Once your parcel is on its way, you’ll receive a confirmation email with tracking details so you can follow its journey.
Please note that made‑to‑order or custom pieces may take a little longer to prepare – any additional processing time will always be mentioned in the item description.
I hope you’ll love your piece, but if you change your mind, you’re welcome to return it within 14 days of receiving your order in line with UK consumer protection regulations. Simply get in touch within 14 days to arrange the return.
Items must be sent back in their original condition and packaging. Return postage costs are covered by the customer, and I recommend using a tracked and insured service to ensure it arrives safely.
Please note that custom or made‑to‑order pieces are non‑returnable unless they arrive faulty or damaged.
All of my pieces are handmade using solid sterling silver. As each item falls below the legal weight threshold for hallmarking under UK law (7.78 grams for silver), they are exempt from requiring an assay office hallmark.